How can we help you?

Browse by Category

Getting Started

Set up your workspace, verify your number, and send your first message.

  • Account Setup Guide
  • Number Verification
  • Workspace Management

Account & Settings

Manage team members, roles, permissions, and security settings.

  • Inviting Team Members
  • 2FA Setup
  • Role Permissions

Billing & Subscriptions

Understand pricing, view invoices, and manage payment methods.

  • Payment Methods
  • Viewing Invoices
  • Plan Upgrades

API & Webhooks

Technical documentation for developers integrating with our platform.

  • API Authentication
  • Webhook Events
  • Rate Limits

Messaging & Templates

Creating templates, understanding delivery statuses, and broadcasting.

  • Template Approval Types
  • Media Specifications
  • Bulk Broadcasting

Troubleshooting

Common issues and error codes explained with solutions.

  • Common Error Codes
  • Delivery Issues
  • Account Restrictions

Frequently Asked Questions

How do I verify my WhatsApp Business number?

You can verify your number directly through our dashboard by connecting your Facebook Business Manager account. The process typically takes 10-15 minutes.

What happens if I exceed my message limit?

If you reach your tier limit, you will be notified. Messaging may be paused until you upgrade your plan or the next billing cycle begins.

Can I use my existing WhatsApp number?

Yes, but you must delete the WhatsApp account from the mobile app first. The API requires a number that is not currently active on the consumer or business app.

Are there any setup fees?

No, StartCloudOps has no setup fees. You only pay for the platform subscription and Meta conversation charges.

Can't find what you're looking for?

Our support team is available 24/7 to help you with any issues or questions you might have.

Contact Support